3 /5 T. T: Rating: 1 Star
I’m giving this rating because of a very poor experience with the bartender, Juan. The drink he made was terrible—filled to the top with ice and barely any alcohol. I specifically asked for watermelon flavor to be added, and it was completely missing. When I brought it up, the server said the drink would be remade. Instead, Juan just poured the drink I had already sipped from back into the shaker and added flavoring. That’s lazy and unsanitary—he should have made a fresh drink.
I also asked for less ice, and what I received was a half-full cup. It seems clear he either doesn’t care or doesn’t want to be there.
Then there’s Diego. When he overheard I was unhappy, he inserted himself into the situation and got defensive. He’s a server—not the bartender—and should’ve stayed out of it. On top of that, when he handed me the tablet to review my receipt, he snatched it back before I even had a chance to respond. Totally unprofessional.
If I had taken a picture of Diegos behavior, it would’ve spoken for itself.
The only positive part of the experience was the cook, who kindly remade my wonton tacos and made sure the shells were fried harder, just as I asked. Thank you—you were the only one worth tipping.
Thank you also to the manager for removing the drink from the bill. I’m sorry that the rest of the staff is substandard—you deserve a stronger team. A bartender who can’t make decent drinks, a server who doesn’t know the menu, and busboys who hang out instead of working are all major red flags.
*Thank you, Amber, for following up. I appreciate your concern about the employees’ behavior and your efforts to address and rectify the situation.
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