1 /5 Jade B: Tldr: Hostess was kind when we came in and let us know she would be right back. Our server was not skilled enough for how many tables she was sat with creating a really bad experience for us and at the end of the night then mocked me and actively avoided saying goodbye to us. Full experience: The hostess was about to walk away for a second and was genuinely nice. She smiled and said hello welcome, Ill be right with you.
We stood there for about 6 minutes. Next we were sat, and I knew it was going to be poor service when we were sat because the server was over sat with a large party who she prioritized their experience over ours. We sat at our table for 8 minutes (yes. I looked at my watch and counted because I was hungry and ready to just leave) before she came up to us (but not even to take our order, just to greet us) Her SA came by with water and was really kind. We had fully looked at the menu already before she came by. Finally, she walked up and said, "Ill be right with you" then proceeded to make us wait another 3 minutes. The table next to us got desert, and the man at the table handed her his card to pay and told her to take her time, she grabbed it, turned, looked at us, like she was going to take our order, then decided nah Ill charge his card first then take their order (which is what she did).A stronger server would have been more lean with their time, realize they have a dessert to finish, pivot to take an order, then go back to charge a card and ring and order simultaneously. She came back, didnt tell us any specials, didnt really care**, said "Looks like youre ready to order " or some variation of that. Cant recall her exact words but it was enough for us for us to realize if we dont order everything up front, nothing will come out for another hour.
We asked for samples of two wines, ordered a "starter" and two plates. We ate 2 baskets of bread before the wine samples came out. At this point Im ready to ask for everything to go but my husband asked me to be patient and that it was okay, we were already here, no reason to get up and leave now.
We get the wine samples and proceed to wait for another 10 minutes before I finally asked the SA if we could order two glasses of wine. To which, he asked the server to come back. Note all the while, the server in the section next to us was watching our table the entire time, glancing at us, being calm with her tables and could tell we were frustrated but didnt even try to check on us. (Not her monkeys. Not here circus, right?)
Server comes back, gets our wine order, then our entrees dont come out for a reallllllyyyyyy long time. Makes me think she forgot to ring them in and pretended it was a kitchen error. Lady, I was a server and a bartender, I know the game.
Food comes out and she finally checks on us, I thought that her night was starting to slow down so I wanted to share that we decided to get the lasagna and the fettuccine Bolognese because we have a favorite spot up by us and like to compare Bolognese at different Italian restaurants so we said it came in second to the place that we really like, she laughed, walked away we finished our orders, asked for a box, and then with a less inviting tone after we denied a desert menu she said "oh you didnt want to judge our tiramisu?" That was not a friendly tone in the way that she had said it so I said no... wed like the check she came back, we paid, as we stood up very slowly to walk out of the restaurant I made eye contact with her and she watched us stand up and get maybe 6 ft from her and instead of saying goodbye she turned around and proceeded to talk to a different server instead of wishing us a good night
