1 /5 Maria Bordon: My family and I have been longtime customers of Kansai. We live nearby and order frequently—dine-in, takeout, and DoorDash. I regularly order the vegetable udon, and I almost always request the noodles and broth separate, since noodles absorb the broth quickly.
On my most recent takeout order, the noodles and broth were packaged together. By the time I got home, the broth had been completely absorbed, leaving me with soggy noodles and no soup. This is not how my order is typically prepared.
I called the restaurant expecting a replacement or refund, which has never been an issue in the past. Instead, I was told there would be no refund or replacement, and that I would need to come back just to be given broth. For a $14 dish—and as a frequent customer—that response was disappointing.
While I initially agreed to pick up the broth, the way the situation was handled, along with the dismissive tone of the staff member I spoke with, made it clear that customer appreciation is no longer a priority. I understand the restaurant is under new management, but this experience was enough for me to decide not to return.
They can keep the broth—I’ll be taking my business elsewhere. if I can enclose pictures on this thing I would. Cause you would be appalled. There is absolutely no reason why I shouldn’t have been accommodated.
