3 /5 Soomin Choi: Today, I came for lunch with my friend and my husband, who was visiting Lure for the first time. I used to really love this restaurant, so I was disappointed with both the service and the food today. Usually, the servers here are kind and have great table manners, but unfortunately, that was not the case this time.
Our server did not show professional service manners. When she served our water, she almost banged the glass on the table, and she repeatedly made loud noises while placing our dishes down, compared to other servers. She also did not place the dish in front of me. Instead, she set it far from my seat without asking where it should go. The order in which our dishes were served was also unusual. The starter bread was very soggy inside and tasted old. The main dish and salad were brought out at the same time, and my cioppino was not as hot as it usually is.
My husband ordered the tuna poke, but the ingredients did not blend well together, and the chips that came with it were soggy. The salad was delicious and the fries were crispy, but overall, the experience felt disappointing. Because of the service, I could not leave a good tip. I felt unwelcome and unable to enjoy my lunch, and my husband and friend felt the same way.
I hope the restaurant can improve staff service manners and greet guests with a warmer, friendlier attitude moving forward. The host was friendly. Lure has always been one of my favorite places, and I would love to enjoy it the way I used to.