3 /5 Gold Seal Standards Audit: Gold Seal Standards recently conducted an independent audit of an Olive Garden location.
The experience began positively. As our auditors approached, an employee returning from a pickup delivery opened the door with a smile, setting a welcoming first impression. Upon entering, the team was greeted immediately by two front staff members and seated in less than one minute. Service efficiency continued, as our server, Ty, arrived within the first minute to take drink orders. Drinks and fresh breadsticks were delivered within five minutes, and notably, each auditor was served two breadsticks—a detail that stood out in comparison to prior Olive Garden visits where fewer were provided.
Food service was prompt and well-coordinated. Orders were taken within 10 minutes of seating, with soup and salad served in under five minutes, and entrées arriving within 10–15 minutes after ordering. The food itself was hot and fresh, though it was noted to lack flavor compared to expectations.
Service throughout the visit was a highlight. Ty demonstrated attentiveness, professionalism, and warmth, checking on the table frequently—between three and five times—to ensure drinks, refills, and needs were addressed. His conduct reflected positively on Olive Garden’s commitment to customer care.
Areas of concern were identified in the condition of the restrooms. Both men’s and women’s facilities appeared unmaintained, with issues such as overflowing trash, limited toilet paper, urine marks on floors, and graffiti on mirrors, stalls, and walls. Additionally, hot water was unavailable in both restrooms, and one sink in the women’s restroom was nonfunctional. These findings indicate a lack of consistent bathroom maintenance and hygiene practices during the time of inspection.
Overall, Olive Garden demonstrated strong efficiency in seating, food delivery, and attentiveness in service, with particular recognition given to Ty’s excellent customer care. However, significant improvements are needed in restroom cleanliness and upkeep to align with customer expectations and health standards.
Gold Seal Standards will schedule follow-up audits at this location to ensure these concerns are addressed and to provide a balanced, long-term evaluation of performance.
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Gold Seal Standards LLC (G.S.S)
“Where every detail matters.”
