2 /5 C H: We dined at Prelude tonight before heading to the ballet and let our server know immediately that we were on a firm timeline. Our reservation was at 5:00pm, with plans to be finished and walking to the theater by 6:30pm. That context matters here.
We were seated by the patio door on a 45-degree evening, and every time the door opened, a blast of cold air came through. Not exactly a great start, and confusing given the weather.
Our server was very nice, and we communicated our time constraints clearly up front. Drinks were ordered and delivered, but then service became disjointed. At one point, another server walked by and literally took my menu mid-conversation and handed it to another table. A few minutes later, after clearly noticing my confusion, he returned with a replacement and asked if we had ordered yet. We had not.
When our server finally returned, we ordered the bone marrow to share for the table of four. When it arrived, it was half a bone with no marrow whatsoever, topped with greens that appeared to be covering that fact. The manager did check in, acknowledged the issue, and offered to replace it. We declined due to time and appreciated that it was removed from the bill.
My wife and I ordered a steak and asked the kitchen to split the entrée, which they did beautifully. When the food finally arrived, it was cooked perfectly. Credit where it’s due. Unfortunately, it arrived far too late.
Entrees didn’t start coming out until around 6:25pm, and some orders were forgotten, causing further delays while the rest of the table waited. At that point, we were forced to rush through our meal just to make the ballet on time. What was supposed to be a relaxed pre-show dinner turned into a stressful sprint.
There were a few saving graces: polite service, a responsive manager, and well-cooked food. But the overall experience, especially given the clearly communicated time constraints, fell short. For a restaurant positioned like Prelude, timing and execution matter.
Unfortunately, I wouldn’t recommend it based on this visit.