Angelina Quiroz I really love coming to Black Oak Casino to have a wonderful time! Sometimes I win, sometimes I lose, but in the end, I come just to have fun, and this casino definitely satisfies that craving.
We love that they have Kids Quest and Cyber Quest downstairs because we have a little one, and it’s perfect for both adults and children.
The restaurant options are great, and I highly recommend the wings from
Black Oak Cafe, they’re amazing! If you go, ask for Jasmine as your server. She’s the best waitress there! Her service is by far worth more than five stars. She takes great care of her guests and makes every visit special.
The reason for my lower rating relates to the hotel experience. During multiple visits, I’ve noticed that the night shift supervisor’s demeanor toward me has been less than welcoming. Her attitude and expressions make check-in uncomfortable, which is disappointing given the otherwise excellent hospitality throughout the property. As a loyal Diamond Member who has always been courteous and respectful, I hope management can look into this matter so that all guests feel equally valued and appreciated.
On a positive note, my Casino Host, Alex, is wonderful, very down-to-earth and even checks in on me, which makes me feel welcomed. I also want to give a big shoutout to Andrea at the Players Club, her customer service is always top notch!
This is truly one of my favorite casinos. Thank you, Black Oak, for all the wonderful things you do!
