3 /5 Kell Lay: Our waiter, Derrick, and our chef delivered great service and that is why I gave five stars on service. We ate there on Monday, December 09, 2024.
My daughters 20th birthday was the occasion for our celebration. She selected the fried calamari appetizer to try, and California spring rolls and then we proceeded to order our meals. While our food was being prepared in front of us, we were not aware that raw calamari had been added to the grill. We were uncertain about its appearance except for the fried version, which was what we were expecting.
After addressing the misunderstanding, the manager declined to provide the fried calamari and still charged us for the full calamari dinner, which neither of us consumed.
Requesting clarification on which calamari dish we preferred would have been sensible. The manager could have proposed alternatives, such as a charging us for the appetizer or waiving the charge or even a coupon. Given the celebratory nature of the occasion, plus not asked which calamari, it should have been obvious that it was an appetizer because it was ordered first along with the spring rolls. Fried calamari takes six minutes to make and it was not busy at all. Only us and another family of three.
It was a Monday so the atmosphere is probably nice on a busier night and food was ok. Was it unreasonable to anticipate a more considerate response?
I’m a server at Cattlemens and they are accommodating, but usually only accommodating to the rudest & loudest patrons. I don’t understand rewarding bad behavior. Which made me think if I was loud or rude would it have been different. I’ll never know because I’m not loud or rude. Unfortunately, we will not be returning, as they seem to undervalue repeat customers.
I’m not usually a complainer nor do I like writing a negative review, I’ll usually not write the review. However; I left there paying $100 and not a completely happy customer.
I will give them credit for the birthday production. I did like that she got a dessert, two workers sang to her and had a big sparkler as a candle. That was all appreciated.
