Honest & Fair Feedback Reviews Frustrating Visit - No Ice Cream, No Ketchup
We visited this McDonalds location with our kids, who were really looking forward to getting ice cream. Unfortunately, the ice cream machine was not working, so there were no cones, sundaes, or McFlurries available at all, which was a big disappointment for them.
To add to the frustration, when we got our fries, we asked for ketchup and were told there was none available either. We left without any ketchup for our fries.
The restaurant was also not as clean as you typically expect a McDonalds to be. The company highlights cleanliness as a top priority, so this was noticeable and disappointing.
The drive-thru was very busy, which likely contributed to the overall experience. While I understand that individual locations can face challenges, the combination of missing basic items and the environment made for a poor visit this time.
· No Ice Cream: Machine was not working; no dessert options available.
· No Ketchup: Requested but unavailable for fries.
· Cleanliness: Restaurant was not clean.
· Service Speed: Drive-thru was very busy.