1 /5 Logan Throneburg: I really want to like this location, because the food tastes good once you actually get what you ordered, but after two disappointing visits, I’m hesitant to return.
The Issues:
• Safety/Quality Control: During my first visit, I found a piece of plastic wrapping on top of my chicken sandwich patty. I was told the plastic wrapping bit was from when they unpackaged the patty by a manager. This is a huge red flag for kitchen safety and oversight.
• Slow Service: On my second visit, we sat for 10 minutes before a server even acknowledged us to take our drink orders. The restaurant didnt seem busy enough to justify that kind of wait. As far as I could tell, there was only one other couple in the restaurant besides us, and multiple staff coming in and out of the back of house. The gentleman who finally did show up was named Thomas, he was working behind the bar so I suspect he was not a server, but noticed us waiting and jumped in to help out. Thomas was very nice and accommodating during our visit, unlike the rest of the front of house staff, who didn’t seem to be doing very much.
• Order Accuracy: Both times I’ve been here, the food has been incorrect. While the food itself isnt "bad" in terms of flavor, it’s rarely what was actually requested on the menu or through modifications.
Summary:
The flavor is fine, but the execution is lacking. Between the long waits, the incorrect orders, and the debris in the food, the management at this Inverness location really needs to tighten up their operations. I would recommend taking your business to the Crystal River Chilis location, I’ve never had a bad experience there.
