1 /5 Sneha Rao: This restaurant is a JOKE! The food, the drinks, the staff and service - everything about this restaurant is appalling!
We arrived on time for our reservation at 7.30PM for a birthday /Valentines dinner celebration and we walked out at 9.25PM disappointed and upset as some of our appetizers hadnt still made it to our table and the staff/manager were too arrogant to extend an apology!
Our drinks order included a couple of mules, the mermaid drink, cubata and a couple of long island ice teas. All the drinks were severely watered down. The cubata was just dark rum and water, there was no coke in it as indicated on the menu. The long island ice teas were so different from each other. One of the long islands did not have any coke. Please see pics.
Our appetizer order included, ahi tuna, calamari and quesadilla. The ahi tuna was dry and stale. The calamari was unbelievably overcooked, probably re-fried to oblivion!! So much oil on the plate & a complimentary hair!!
It was past 9.10PM the quesadilla had still not made to our table. I walked back to the bar (for the 5th time) and let the staff know that we were done waiting and asked for the check. A good ten more minutes later, they handed the check to us with a 20% service charge demand. We refused to pay the service charge and asked the manager to charge us only for the food - seriously, who would pay any charge for such pathetic service? And the manager instead of extending an apology, created a scene despite knowing how displeased a customer would be after a 2 hour ordeal, especially when it was supposed to be a celebratory dinner.
We walked out at 9.25PM after paying for that distasteful experience and a completely ruined birthday...