3 /5 Laura Cruz: The food was very good and definitely the strongest part of the experience. However, the service and overall atmosphere did not meet the same standard.
From the start, the ambience felt uninviting. The staff was polite but their interactions felt very forced, which created an awkward tone throughout the evening, something just feels off from the minute they greet you. A small but telling detail was how the clients umbrellas were handled on a rainy night, they were left outside on the wet floor and rain which felt careless and unprofessional.
Also, be aware of the strict policies. Your credit card is held for the reservation, with a $20 per person charge if you cancel or modify within 24 hours. We were also charged a 20% "large party" gratuity for a table of five, which felt excessive and unusual.
The managers attitude was unhelpful and concerns were not properly addressed. Overall, the staff gave the impression that they did not want to be there. While technically polite, the service felt unnatural.
In short, the food is good, but the service, fees, and overall experience leave a lot to be desired. I later read other reviews expressing similar concerns.
Great food alone does not make a great restaurant, service and experience matter just as much.