1 /5 Donna Abbott: Im not one to leave bad reviews, but today Ill make an exception. My complaint starts a few weeks ago when they had their Grinch boxes. My daughter and I really wanted to try the pickle fries and to have the cute socks. We made an order online on the app and then drove across the street to get in line to pick it up. 1 hour later we made it to the window to receive our food. The lady at the window informed me that I would have to wait an additional 20 minutes to get my food. After a short discussion, a manager was able to find my food and give it to me. I should have checked my bag, but the line behind me was so long and I was not wanting to hold them up any longer. We got home, the fries and the sauces were not in the bag!! I just wanted the pickle fries!!!
2nd issue came the other day when I brought my grand daughters to get a happy meal for ones birthday. Easy order, 2 happy meals, nuggets, fries, sauces drinks. I went through the line, got the order and this time pulled over to inspect. No sauces, no toys and no French fries. I went inside to get these items, was met with being ignored completely. Several employees saw me at the counter, where I was waiting patiently and quiet. After roughly 3/4 minutes, someone finally walked over. I told her the issue, she did rectify it, but said nothing. I did not want anything for free, nor did I raise my voice or show out. I guess I expected an apology at the very least. The customer service is seriously lacking. There is 1 woman who works there, and she is always so sweet. Usually at the window, always sweet and smiling.
I think that Ill go to Mc Donalds in Keystone Heights for now on.