1 /5 Carma Reese: Unacceptable Food Safety Issue and Poor Management Response
Our experience at Conyers Restaurant Bar & Grill was unacceptable and deeply concerning, not just because of what happened, but because of how it was handled.
After our food was served and while we were eating, I noticed something unusual inside the maple syrup canister that was placed in the center of the table. Knowing my uncle had ordered pancakes, I checked his plate and saw the same issue there. Upon closer inspection, it was clear there were ants inside the syrup canister and on the plate itself. This is a serious food safety concern. Photos and videos were taken at the table.
We immediately informed a staff member, who appeared genuinely concerned and went to notify the manager. When the manager came to the table, who was also our server, he simply asked what was going on and did not acknowledge the issue until I asked if he had already been told. He then offered a brief apology and asked if my uncle wanted more pancakes, which showed a complete lack of understanding of the seriousness of the situation. The manager did not return to the table afterward.
After about 15 to 20 minutes, another staff member came by and asked if everything was okay, forcing us to explain the situation again. The only resolution offered was 20 percent off the meal, despite this being a food safety issue affecting a table of nine people.
My parents have frequented this restaurant since it opened and have been regular customers over the past year or two. After this experience, they will not be returning. Supporting local businesses matters, but customer safety, accountability, and integrity matter more. This experience made it clear those standards were not upheld.
