1 /5 Jasmine Watson: Today @845pm Subject: Poor In-Store Pickup Experience
Dear [Store Manager or Company Name],
I’m writing to share a disappointing experience I had during a recent in-store pickup at your location.
I had placed an online order and came inside to pick it up. When I arrived, I informed a young staff member that my order included a Misty Slush. She proceeded to prepare it but then left it sitting by the ice cream machine for several minutes while she and another employee focused on drive-thru orders. I was the only customer in the lobby at the time.
By the time the Misty Slush was handed to me—after it had clearly been sitting out—it was watered down and overly syrupy. The employee stirred it with a spoon and said, "Here you go," but it was no longer enjoyable due to the delay. While I didn’t want to rush her, I was surprised that my order wasn’t prioritized given that the lobby was empty and there were two staff members attending to drive-thru.
This experience did not meet the standards I expect from your service, and I hope this feedback can help improve the pickup process for future customers.
Thank you for your time.