1 /5 Peyton Harper: Came in as part of a huge party. I was the third person of about 30 people to order my food. I was the very last person to receive my order, a kids pepperoni pizza. It was pointed out several times to multiple staff members, very kindly, that I thought my order had been forgotten as my son had received his food, but I never received mine. I watched as a child was given the ingredients to assemble his own kids pepperoni pizza about 10-15 minutes after my order had been placed. He received his pizza back 20-30 minutes before I received mine AFTER having mentioned again that I thought maybe there had been a mix up. The owner insisted that my food wasn’t forgotten because he’d put in the order himself. And tried to tell me that food comes out in the order it’s put in. So why was my food not out at the same time as my son’s who was on the same ticket? And why did someone who ordered the exact same thing I did get his food half an hour before me? How were calzones, wings, 16” inches pizzas, 10” pizzas, and orders of fries, all prepared and served before my kids pepperoni pizza was prepared? Sounds like he didn’t forget at all. And since the owner was the one who “put it in himself”, I guess there’s no way a mistake could have been made. He refused to admit any error was made and charged me the same as if I was a typical satisfied customer who had received their order in a timely manner. Terrible. I’d not return if given the opportunity.
