3 /5 Tai Quality: While the food particularly the B1 Shrimp Boil is consistently excellent and deserves recognition, the customer service is severely lacking and needs immediate attention.
The young lady at the grocery counter demonstrates poor customer service skills. She avoids eye contact, seems distracted, and shows no sense of urgency or attentiveness toward customers. This kind of behavior gives the impression that customers are an inconvenience rather than a priority.
Equally concerning is the complete lack of engagement from the staff in the back. There are no greetings, no acknowledgment just silence. It creates an uncomfortable and uninviting atmosphere that makes customers feel unwelcome.
Customer service is often the deciding factor in whether people choose to return to a business. No matter how good the food is, if the service doesn’t improve, it’s hard to see this business succeeding long-term as it already has been taking over 3x.
Additionally, the atmosphere needs a serious update. A more inviting space, paired with professional and friendly service, would go a long way in encouraging customer loyalty and word-of-mouth growth.
Without swift improvements, this business risk losing customers who, like me, come not just for the food but for a positive overall experience.