3 /5 Jasmin Diaz: I visited today and the food itself was great, and I understand the restaurant was busy so the wait time made sense. However, I wanted to share some feedback about my experience.
I ordered a sandwich and asked if it was possible to change the fried egg to scrambled. When the food arrived, the sandwich came with a fried egg instead. Since I didn’t want to wait for a full remake since I had somewhere to be and already waited a while, I asked if I could just get a side of scrambled eggs instead. I was told I would need to return the entire sandwich or be charged for the eggs, even though the original order was incorrect.
I completely understand policies, but it just felt like a simple fix could have been handled without charging extra for a mistake that wasn’t on my end. I understand that mistakes happen, especially when it’s busy, but the explanation was simply that the kitchen was very busy -which is part of running a restaurant. It just would have felt better if the fix for the mistake didn’t come with an extra charge or the requirement to give back the entire sandwich especially when I had already waited a while for my sandwich for to arrive incorrectly.
The food and environment were good overall. I just hope the policy can be a bit more flexible when the kitchen sends out the wrong order, especially after a long wait.
