1 /5 Autumn Phillips: To the Owner of Oak Plaza Restaurant,
I am writing to formally express my disappointment regarding an incident that occurred during the recent parade. My family and I were seated nearby when members of your party were continuously smoking cigarettes in close proximity to us. As a result, my family began coughing and experiencing difficulty breathing. Despite this, no effort was made to address the situation or show concern for those around you.
Eventually, we felt uncomfortable enough that we decided to relocate. Before leaving, I politely addressed your daughter and said, “Your cigarettes are affecting us.” Your response to this was unexpected and distressing. You immediately became confrontational, stated that you owned the property, and instructed us to leave. The manner in which this was handled was both alarming and unnecessary, especially given that the situation could have been resolved calmly and respectfully.
A business owner’s conduct in public reflects directly on their establishment. Unfortunately, the lack of compassion and professionalism displayed during this interaction was deeply discouraging. What could have remained a minor issue was escalated into something far more serious due to the aggressive response. Your attitude was very similar to the 27 sanitation grade from a few years ago.
Despite having been in business for over ten years, the restaurant appears to rely almost entirely on local traffic, with little broader community or visitor support.
I sincerely hope that in the future, situations like this are approached with greater consideration and professionalism.
