Kia Goodwin Exceptional Service and Kindness at Fresh to Order - Decatur
The Fresh to Order (FTO) Decatur location consistently delivers five-star service, delicious food, and the most genuinely courteous people. While the quality of the food is a draw, its the team that truly makes the difference, especially during a demanding day.
Above and Beyond: Renees Kindness
Today, I mistakenly ordered the wrong salads (my error!). I spoke with Renee and apologized for my confusion, asking if I could correct the order to my usual Southwest Salad with Salmon.
Renee immediately shifted into "go mode," fixing my mistake quickly and with a bright smile, acting as if it were absolutely no bother. In a world of rushed transactions, Renees calm and helpful demeanor is a true gift. She is one of those team members who always greets me with a smile and has often helped me when I’m in a rush, exhausted, or just in need of a refreshing drink of water.
What Renee doesnt know is that I often stop by after appointments at Emory Winship Hospital with one of my parents. The simple, quiet peace of knowing my order is correct—even when I make a mistake—and receiving a genuine "you are welcome" from her completely calms my day.
A Fantastic Team Effort
It’s not just Renee; Francisco, the Line Cook, also consistently offers a friendly greeting and a smile as customers come and go. Honestly, the entire team at this Decatur location is fantastic. While I may not remember everyone’s name, I am deeply appreciative of the little breath of peace and positive energy the whole team provides me between appointments.
If you are coming for the food, you wont be disappointed, but the dedicated, friendly Team at Fresh to Order – Decatur is truly what sets this location apart. They make a genuine difference.
