Shaunda Bennett usually enjoy Zaxby’s, but my recent visit was very disappointing. I went through the drive-thru on a busy Sunday, which I understand can be a hectic time — but that doesn’t excuse rude customer service.
The employee who took my order seemed visibly annoyed, like she didn’t want to be there at all. Her tone was short and unwelcoming, and it felt like I was inconveniencing her just by ordering food. I get that everyone has tough days, but a basic level of courtesy should still be expected when interacting with customers.
With how busy it was, youd think the staff would try to keep things running smoothly and professionally. Instead, the experience felt rushed and unappreciative. I left with my food, but definitely not with a good impression. Zaxby’s needs to work on customer service training, especially for high-traffic times. Do better!!!