4 /5 Michelle Peck: I brought my mom here for brunch on a quiet Tuesday morning during the holiday week. It was our first time visiting. While I would return, I do want to note the positives and negatives.
Positives:
Excellent coffee! Hot and fresh and also serves decaf. Food was hot and fresh and EXCELLENT runny eggs! Music was quiet enough to talk (which I appreciated).
Needing improvement:
The restaurant must have been very understaffed this day. Several tables hadn’t been cleared and the floors under the tables that hasn’t been cleared weren’t swept. Not a very appetizing sight upon entry into the restaurant.
The hostess stand was cluttered and no on one was there to greet guests. This makes the vibe a bit off-putting. In general, the vibe is off anyway. I don’t know if it’s the lighting, or the temperature of the establishment (it was cold inside the restaurant…in late December), or the décor…I can’t quite put my finger on it, but the restaurant doesn’t feel welcoming. As a matter of fact, we did see people come in, take a look around, and leave while we were there.
The server was very sweet but it very well could have been her first day based on the poor quality of service. She was slow to come to our table when we first sat down, took forever to bring our coffee, and was slow on refills and checking on us. Water was never offered, and when I finally asked for a glass of water, she just brought me a glass and never offered anything to my mother. The coffee was great but wasn’t serviced with any fixings (sugar, Splenda, etc.). I actually had to get up and get my own sweetener. The creamer was just little plastic pods that you find at the gas station…I expected higher quality.
My mom had an omelet with a biscuit, which was very good, but the server never offered butter or jam or syrup for the biscuit. I had Huevos Rancheros which was also very good, the only improvement I would offer was that it was COVERED in salsa which overpowered the other flavors. It was a huge portion and I couldn’t finish it.
The prices are a bit on the high side for the level of hospitality. I expected better quality of service for sure.
Overall: I probably will return to give it one more chance and see if it was just an off-day for the service. No disappointment when it comes to the food or coffee!