1 /5 Marion Scott: Our family travels extensively both domestically and abroad. We have NEVER been treated so TERRIBLY! We came for a getaway on Christmas Day. The hotel seems dated, smelly and poorly maintained …but whatever…the front desk staff was nice enough until I asked if there was a sledding slope for the kids…She promptly exclaimed that sleds were FORBIDDEN on the property - that would have been fine, but then we said that we would just leave them in the car. She said she needed to put a sticker on the sleds because we might ‘sneak them in to use’ after we said we would just leave them in the car, then she threatened to need to call security on us for not bringing the sleds to the lobby from INSIDE OUR OWN CAR so she could label them as a violation!!! When my wife reacted, the receptionist said she was ‘sorry’ that my wife ‘felt’ accused (like it was OUR fault when she blatantly was implying that we were lying). It was the ultimate gaslighting. We booked another hotel. It was so horrible to be greeted in such a manner on Christmas … we could understand that one person could be having a bad day … but two other staff were there and did NOTHING. When we entered the hotel again to tell them we were going the other lady only said ‘ok’ with a big attitude. No apology, no nothing…terrible that my daughters also had to be subjected to this terrible experience on Christmas Day. I doubt they care: we told them we would write a negative review, they just said ‘fine’. We went to the nearby Wyndham…soooo much better (especially in comparison)…polite staff, clean and bright atmosphere.