1 /5 Chris Bluhm: If I could give 0 stars I would’ve but it makes you select at-least 1 star. Ordered lobster from here for the past 15 years for my mother’s birthday, it’s what she wants so that’s what she gets! Today’s service was totally uncalled for, for starters when we got back with the dish to start our family dinner my mother started to dig in only to find that her lobster was so mushy that not even the tail was attached. She got about 2-3 bites in and couldn’t get much further because she knows the consistency for a lobster shouldn’t be anything close to what she described as mashed potatoes. So we called Saputo’s back and explained our situation and they offered us a refund/remake but they needed the lobster back to replace, which is totally understandable! We’ve been in the food industry for 20+ years and we know how certain people can be with trying to get free meals, trust me that’s not what we wanted in any way. We all just wanted to enjoy my mothers dinner with great conversation, enjoying each others company while eating great food. We told them we would take a remake and they said it would take about 30 mins for it to be ready we just needed the original lobster in order to get the remake. We showed up and the old lady took my lobster to the back kitchen (I have no idea what they could’ve done to it back there) and returned 2-3 minutes later refusing to give us a remake and said all of the lobster is going to be that mushy and also told us that we ate half the lobster! She stuck her own fingers into the lobster and told us there was nothing she could do. Terrible service, not only wasting my time that I could be spending with my mother on her birthday but also sticking her fingers in my food without gloves and expecting me to take it back to my mother and have her eat it. Unacceptable, that old lady knows nothing about customer service. If you had no intentions of refunding/remaking don’t waste peoples time cause some people’s time is valuable. She ate a potato that came with it and didn’t get an entree.