2 /5 Stephanie Loupakos: We have attempted multiple times to contact the owners regarding our experience hosting an event at The Elm, but have been unable to reach anyone. For that reason, I’m leaving this review in hopes of bringing these concerns to someone’s attention.
Unfortunately, I cannot recommend hosting an event at The Elm. Communication leading up to the event was inconsistent, and I repeatedly had to reach out for basic information. No one contacted me to confirm guest counts or details 14 days prior, as stated in their own process, so I took it upon myself to follow up. Overall, the planning communication felt disorganized and inattentive.
The day-of event manager was especially disappointing. She was not accommodating, and her demeanor made me feel uncomfortable for requesting simple, standard tasks—placing table numbers, setting out favors, or putting pre-assembled coloring book baskets on a table. Her response was, “We don’t usually do that, but I guess I will,” which was surprising for a venue that advertises itself as event-ready. She even suggested I ask my florist to handle favors, which is not in a florist’s scope of work. I ultimately had family members leave the event early to do what the staff would not.
The owners should be aware that their staff appears unwilling to complete basic event duties. It is not unreasonable to expect a venue to place table numbers, favors, or pre-arranged items. If the stance is “we aren’t liable,” then the establishment should not market itself as a full-service venue.
Service during the event was also subpar. The event manager was largely absent—we saw her twice before she disappeared entirely, leaving the waitstaff overwhelmed. My husband ended up taking drink orders and going to the bar himself to help keep things moving. Despite clearly communicating that many children would be attending, kids waited over an hour for their meals because the staff delayed taking table orders. It is common practice to expedite children’s food, and this should not have required repeated reminders.
Even my florist, who is highly respected across the Chicagoland area, had a negative experience. In her 17 years in hospitality, she said she has never been asked to wait in her car because a venue “wasn’t ready” for her—especially when everything was clearly already set up. She has chosen not to post photos from the event because she does not wish to promote the Elm.
Positives: The food was exceptional—every dish was outstanding, and numerous guests commented that it was among the best meals they’ve ever had. The Christmas décor was beautiful and created a lovely atmosphere. The chef and kitchen staff deserve full credit for that.
