3 /5 Q Trinh: I want to be very clear from the start: the host staff, Connor, and Austin were excellent.
They were kind, professional, and did everything they could once they became aware of the situation.
They are not the reason for this review.
This review is about the bar area experience, specifically the manager/GM on duty, the three bartenders, and the oyster station staff (Michael and Nicolas).
WHAT HAPPENED
When I approached the bar on a game day, three Saints fans made hostile comments toward me. The bartenders witnessed the tone and did nothing to intervene, acknowledge me, or make the environment feel safe or welcoming.
I then placed a clear oyster order with Michael:
• 6 best oysters
• then the next 6 best
He acknowledged my order directly — and then chose to do nothing.
Nicolas, standing right next to him, also did nothing.
This continued for nearly 2 hours.
I had already taken care of my tab with Connor, yet I was still ignored by the bar and oyster staff until I finally had to speak up to Austin, who handled the situation professionally once he was aware.
WHY THIS IS A PROBLEM
This was not a misunderstanding — it was indifference.
The bar area felt like an “insiders-only” environment, especially on Fridays, Saturdays, and Sundays during football season.
If you are not:
• A Saints fan
• An LSU fan
• Or part of the local high-school football crowd
you may not feel welcome at the bar.
FINAL THOUGHT
I left with a headache, nausea, and food that Austin cared enough to pack me after spending two hours there.
Again: Connor, Austin, and the host staff were great.
This review is directed solely at the bar culture and the management that allows it.
UPDATE 12/23/25
The General Manager called me on 12/23, and we spoke for about 30 minutes regarding what had happened. He was genuinely concerned, very apologetic, and reassured me that what I experienced was not representative of their company or their values. He shared that he has over 20 years of experience in the industry and that stepping into the General Manager role is relatively new for him.
This was not a rushed or perfunctory call. He gave me the space to fully explain what happened, listened carefully, did not make excuses, and took responsibility for the shortcomings. He also assured me that the situation would be addressed with the staff so it would not happen again to another customer.
When we talked about Austin and my server on the restaurant side, it was clear that he truly knows his team. When I learned that Austin would be leaving at the end of the year, the General Manager said something that really stood out to me: while Austin will be missed and feels like family, he believes that when you care about people, you want them to have better opportunities and better lives — even if that means letting them move on. There was no guilt or pressure to keep someone from growing.
To me, that is real leadership, and I genuinely appreciated the way this was handled.
