1 /5 R G: I very rarely Write reviews. Good or bad. The way I see it, If I have an up or down experience at a particular establishment, chances are someone else has as well. As such, I merely wait for others to post their experience, try things for myself, then formulate my own opinion. Food quality/flavor being paramount for me, with service a close second. Hell, Id accept crappy service, if the food was stellar!
But such cannot be the case if they wont even seat you!
I roll into Marcellos a couple of Thursdays ago with a customer of mine. He previously mentioned how wonderful the place sounds, and really wanted to try it. The restaurant was not at capacity yet(it was early 6:30 or so). He also requested outdoor seating. Ambient temp was pleasant. I immediately concurred, as Ive dined there numerous times, on the patio area as well and have NEVER had a bad experience.
Well, the hostess would not allow for patio seating. Mind you, there was no one else outside. She did say that there was a party of diners in some section of the restaurant that would not allow for us to utilize the patio seating area. What?!! There was even a table right outside the front door where we would have gladly sat. we werent even offered the chance to sit there!
After waiting for several minutes for her to return, and subsequently given no patio option to dine, we left and dropped 450.00 at an establishment just up the road, where they were more than happy to let us sit outdoors, drink some wine, enjoy a great meal and tip our server handsomely.
In a time where restaurants still struggle, I find it quite cavalier to behave this way. Get it together, Marcellos!
