1 /5 Hue Janis.: I pull up in the drive thru and order a freddy fazbear box + a sideo of red beans and rice. 3 spicy tenders and a few cheesy bites. Everything was looking great. I pulled up to the window, paid, and waited about 5 minutes before being sent to "spot 3" because they had no tenders at the moment. There were already two vehicles waiting in the first two spots, so now it is not looking good. I wait patiently for about another 15-20 minutes in my car. See the man in the first spot go in because he was waiting for his food longer than I was. He then left with his food, so I went in to see if I could get my food because I thought "ah maybe they just forgot about us because weve been outside for 20 minutes." So I went in to get my food, was not greeted, was not acknowledged in any way for about 3-5 minutes of just standing up. While waiting, I observed how the kitchen was functioning. The workers were very relaxed, in no rush whatsoever, kept yelling that they needed more food but from what I could tell nobody was cooking. Then the manager came right up to the counter- did not acknowledge me- and began to talk about how she "has to open in the morning" with another employee. They talked to each other for about 1-2 minutes saying things like "Already had two people come in and get refunds. I told them there was going to be a wait and then they get mad when they have to wait!" after their conversation was over, the manager finally acknowledged me asking if I needed to place an order. I said "im just waiting on tenders" and they say okay. After they knew what I was in there for, I waited for about another 5-10 minutes. I saw plenty of chicken and strips just sitting in their designated areas, but maybe JUST MAYBE it isnt the right kind. Finally the drive thru lady came and handed me my food. I will give her credit for apologizing for the wait, however when I got into my vehicle I of course checked the bag. Welp, they forgot my red beans and rice side. So I went back in and waited to be acknowledged once again because there was no one up front. Then the drive thru lady once again had to hand me my red beans and rice.
After all of this, I open the meal and see soggy cheese bites and feel 3 cold, spicy tenders. After I looked at the cheese bites I remembered the drive thru lady saying "UH why the cheese bites look like thatttt????" while putting them in my box. That comment made sense at that moment. As for the tenders, Im not entirely sure how they could be cold if I had been waiting on them. And the side of red beans and rice.... 90% rice man... Come on popeyes.
This is the second time Ive waited over 30 minutes for food at this store alone. I really want it to be good because abbeville needs it, but I will not be going back until something changes. I would advise anyone reading this to stay away unless you have the time to wait over 30 minutes for cold chicken. I think the workers need to get a sense of urgency and aim to provide quality food to the people who are counting on them.
I tried, popeyes, but all of you inside have let me down.
