2 /5 Moonlight Voodoo (Voodoo): At 2:35 got in line at the menu/speaker. There was a wait before I could move. When they moved and there was absolutely no answer from the speaker, I pulled forward with the other cars.
At 2:55 we made it to the window. There was a few minutes before someone came to the window. They asked if we had an online order and I informed them that we have not ordered yet. At that time, she took my order while looking up. I informed her that if there is an order up there that it was not ours as we have not ordered yet. So again, she took our order of a large number 1 and a jr Whataburger meal.
At 2:57 was asked to pull forward.
At 3:09, there were no more cars in drive thru and one of the staff that looked like a cook stepped outside for a cigarette or something.
At 3:12 it looked like the drive thru attendant opened door and looked at us waiting fory order by the trash can.
At 3:13 was told my order was given to someone else and they now have to remake it.
At 3:19 received our order and on our way. Upon receiving our order, we were informed we got a cookie for our inconvenience. Upon checking, there was a cookie and a brownie in the bag that we did not order. However, neither the burgers nor the fries were fresh as expected since we were informed that they would have to be remade. Luckily it was made to the expected standard instead of badly made burgers which has happened in the past at other Whataburger locations. But the order did seem to be correct this time unlike the last two visits to this location. The two previous visits over the past few months were much quicker, but on both occasions I had received someone else’s order when going through the drive through.
Today I waited patiently as my daughter was being patient. It was easier to wait than to have an autistic 5 year old have a melt down because she did not get her French fries after having a good day at school and therapy! Too bad she does not cookies or brownies as a bonus for her waiting so patiently today.