2 /5 Caprice Loren: This review is specifically for the catering team, not the restaurant itself.
The food was good, but an event is the sum of its parts.
We asked for labbatt blue 3 times, very early on. This beer is the only one my family drinks, and was a very important beer to have at this event. It’s a pretty easy beer to source in upstate New York. They didn’t have it for our day - and when asked why, the catering lead (who we had been working with directly, the whole time) told us that since it was a late addition, they weren’t able to source it. This was something that we had asked for at our tasting, as it was something extremely important to my family.
And this was the level of attention to detail that we received in every aspect. Our invoice was incorrect every time we received it. We were double charged for things that were supposed to be included, such as a side in our package. We expressly stated which cookies we wanted, which was also included, and received the wrong ones. They brought cookies with nuts, unlabeled, and we had guests with nut allergies. We requested iced tea and lemonade, and received neither. I don’t drink, and this was important for me to have at my wedding. We couldn’t get a PDF of the menu or bar prices from the catering lead for a long time. Communication throughout the whole planing phase was like pulling teeth.
The team had two additional weddings to ours that day. This of course would have been fine for a well organized team who had everything in order. They, unfortunately, were neither. We requested two bartenders, so that our bar lines weren’t outrageous after the ceremony, when everyone goes to the bar. We requested pre poured wines. Or at least someone to go down the line to get canned beers. Neither of those things were executed. They had run out of ice (before the event started) and sent one of the bartenders to get more. This resulted in very long lines for our guests, which we were trying to avoid by requesting two bartenders.
This was a very important day for us, and my whole family didn’t have the beer that they drink, I didn’t have my favorite beverages, and tea service at the end was completely forgotten. I had to expressly ask for something that we purchased. And when the water came out, it was cold. The venue owner went and made me tea from her home, because she noticed that I was sick and also don’t drink coffee.
The owner reached out and offered us a refund for the services we didn’t receive, but this doesn’t change our day. I don’t want this is happen to anyone else on a day that it planned with such care as your wedding day.
