1 /5 Kaitlyn Jorgensen: I am hesitant to leave a review but I don’t know what happened to Hydraulic Hearth. I first went here 9-10 years ago, we were frequent customers, had a baby in 2018, 2020 changed everything for everyone, and I FINALLY made it back there tonight, and I didn’t recognize the establishment. The decor is the same, which was nice. But the atmosphere otherwise is completely different. Shockingly, customers are now expected to seat themselves, grab a menu, order at the Bar, take their drinks to their tables AND eat off small, tiny paper plates. The pizzas are still $22-$30 but the slices are larger than the plates. The staff does bus the table but are all wearing sweatpants and pajamas and have absolutely no interest in actually serving the customer. Their Italian-leaning dishes are long gone, the menu is completely bare but your bill will still run $100+, without alcohol. I can’t get over it. Maybe I was nostalgic for the pre-baby memories, and I do realize that everything had gotten more expensive and staff is hard to find but this is NOT the way. Customers should never eat on paper plates or drink from paper cups at a restaurant! And they should be greeted at the door. I hope this can be turned around. Won’t return otherwise.
