1 /5 James Temple: Great server, horrible chef, horrible owner and horrible filet. I’m not even sure where to begin as I didn’t even want to leave a review but after further thought I should. I make reservations and right away Chris our waiter was great. Attentive and happy. My girlfriend and I went for my 28th birthday and she is rounding out month 8 of pregnancy. I ordered 6 oysters and she ordered a salad. All was good. Then we ordered the Chateaubriand for two which is 122.95. Filet, shrimp, brussel sprouts, fries and green beans. Off the get go I asked Chris if this can be cooked on the darker side of medium as my girlfriend is very pregnant and I don’t want the chance of bad meat. We get it and immediately I look at it and my thought was did I order filet or steak tar tar. Chris saw my face and said if I need it recooked he can bring it back I said come back in a few and we will revisit it. The steak was very bloody, very red to the point of near purple, and to make matters even worse mush like steak tar tar. I’m not a chef like Rebekah Butters but I wouldn’t be happy platting what I platted. He brought it back and recooked some and we picked at a couple pieces and ultimately decided we were done with this pathetic excuse of filet mignon. I can think of 3-4 things of what went wrong. Bad meat, defrosted by a microwave, cooked too long at a low temp or excessive moisture. At this point we just didn’t want it and asked for it to just be taken away. I then had Chris come over again and asked him to see if we can get some of the of that specific dish comped, partial since we did enjoy the other aspects. He said he would talk to management about it. Chef Rebekah then came over to the wrong table first then came to ours. I expressed our unhappiness about the meat and meat only and complimented the other foods. She then went on this tangent about when she was pregnant her husband got a lobster and ever since then she could never eat lobster. Made no sense. She requested that we take an entire new dish home to eat and I said no, we aren’t hungry anymore. She kept insisting and to reheat it tomorrow…. Reheat filet mignon 24 hours later? Chef, excuse me? I said no we will not eat it today or tomorrow and it will go to waste. She said don’t worry about it and walked away. Chris then came back and asked us for dessert. We ordered dessert and then I said make sure she isn’t making us a replacement dinner because we don’t want it and he then said “oh she said she convinced you to take it home”. I said no, she did not. He came back 5-10 minutes later and apologized saying he tried but there wasn’t anything he could do. We were eating dessert and she brought out an entirely new Chateaubriand for two boxed up for us and before we could say a word, walked away. I got the bill to see the 9$ dessert comped but the 123$ meal we barely touched due to improper meat was still very much there. He came to take the check and I said two things. You can take this meal home or give it to whoever because like I told her I will not take it home, he said he understood. I then asked if the tips are per waiter or tip pooled, he informed me per waiter. If it was pooled I was going to leave a 0 and give him cash or Venmo. We got up and left a 123$ fillet shrimp meal on the table wrapped up to be thrown away. At this point the poor food was the least of my concern, it was the horrible inability to understand the customer and acknowledge. My own job is 100% customer facing and I could never do what she did. I truly hope at least one person heeds my advice to never go to this place.
