1 /5 Mary Rose A: We arrived on time for our reservation, which we had made to allow time for dinner before a show we had tickets to. When we arrived, the "host" walked away with no greeting. We assumed he was checking for available seating or something. He was actually running food, although sauntering along slowly was more accurate. Meanwhile people came in behind us that told us they were extremely late for their reservation. When the host came back and finally acknowledged us he said he would need to figure out a place to put us. We moved out of the way, and he talked to the people behind us and seated them immediately, even though they were admittedly really late and the policy indicated that the reservation is only held for 15 minutes. We were both two-tops. When we did get seated a few minutes later at a large table, the menus were thrown at us. We then waiting for a full fifteen minutes without anyone even greeting us or taking our drink order. My wife had to flag a server down to get service at all. We told them that we had a show that we needed to get to. Our drinks took another 15 minutes to come out, and our food, even though it was an appetizer, salad and mac and cheese, did not come out for a half hour after ordering. People around us who were seated after us had their food and drinks much sooner. My wife is a long-time server and she was livid at the treatment. Nobody that worked there showed any sense of urgency, and there was no dress code to indicate that someone DID work there. The host wore a graphic T shirt and athletic pants with stripes down the side. We only knew people were servers because at some point they walked by with food. It was a Saturday night- if you dont have the staffing to handle it, dont take reservations and only seat the amount of the people you can take care of and take care of well. Never ever will we return, and absolutely do not recommend. There are PLENTY of other places to eat.
