1 /5 Chelsie Stewart: Horrible experience at ALan Rubens. We have always heard such great things about this restaurant so we decided to drive the hour to Washington to try to it out. We got there at 4:30pm on a Saturday. We did wait 30 minutes to be seated which wasnt a problem but after being sat, another 15 minutes went by before a waitress asked if we had been waited on. We said no so she went to tell the host. The host came over and said it was his fault he didnt tell the waitress she was sat Even though she served the table right next to us that was sat after us! So the host apologizes and takes are bar drink order and says the bar is backed up. They should have told the bartender to make them on the fly but nope. The waitress finally came over and got us water (30 minutes at this point) and took our order. Our apps and salad came out and we still didnt have our drinks! After an hour of sitting there we told her to just cancel our drinks. I watched several tables who were there after us get served and even left before us. Maybe they just dont care about 2 tops and only care about larger parties. There were also several tables open with many people waiting in line to be seated. After almost 20 years in business I would think they would have their system down but it seemed like they were all running around like headless chickens. Ive never seen a restaurant so unorganized. If the food had been good it would have made up for it. We got the Ruben balls and mozzarella and carozza, both were not good! I gave the left overs to my dog. We also got the chicken parm, penne ala vodka and Mac and cheese. The penne was ok but to much salt. The chicken parm was just ok not fabulous, but the Mac and cheese was excellent. Thats the only star I could give them. We finally got out of there at 6:30pm! 2 hours for a crappy dinner experience. Has to be only old people that like this place. Definitely wont be wasting my gas again by going here.
