1 /5 sully: Let me just start off and say that I have never in my life felt the need to speak with a supervisor, LET ALONE LEAVE A REVIEW ABOUT ANYTHING !!! but the service i just had has led me to do one. so i am going to be briefly be detailing all the experiences Ive had at this location specifically at Cheddars.
I went to this cheddars and my friends and i went to the mens restroom to wash our hands and i saw one of the busboys not wash his hands after taking a leak.
I went to cheddars on another occasion and one of the waiters in the middle of taking our order walked away to go chase a butterfly or something. Lord only knows. We dont have a consistent waiter, served wrong drinks, served croissants - well atleast i thought they were under the MOUNTAIN OF GLAZE ON MY CROISSANTS !!!
On another occasion when the restaurant was near empty, I went with my friends and asked for a booth, we were given a half booth half seats and when I politely asked if I could get a booth.
ANY other booth that was available (all of them). she (the hostess) groaned and said well "why dont YOU sit on the booth side!"
Another thing. Theres always like 4 hostesses and they all dont do anything. The customer service here is non-existent.
While Cheddars has always provided sub-par experiences, I will say that the food wasnt (PAST tense) that bad quality for the price. This was the day that Cheddars had truly outdone themselves.
My friend and I ordered a 6 oz steak each. I ordered mine medium-well and he ordered his medium rare. We were served our steaks and let me say that my steak looked like a piece of the floor, but not only that it was way too overcooked. They also used so much salt I am still tasting it almost 12 hours later.
My friends steak on the other hand was completely RAW. completely RED with WHITE FAT all around the steak. I wish we took a picture of that but we arent the type to complain. We asked the waitress if we could get it cooked more and they offered to make a new steak. fine. it comes out and looks almost the exact same except this steak looked old and had the worst texture you can imagine. My friend tried not to complain and ate a chunk of the steak, as he was very hungry, but is now sick and has stomach pains. After looking more closely I told my friend that we need to let a supervisor know. We were concerned that this complete lack of care in the kitchen could get someone sick and needed to be addressed and showed the steak to the supervisor. The waitress as well as the male supervisor both looked at this steak and said it was a "perfect" medium rare. He said that they use "state of the art temperatures." Complete bologna.
We had been there for what felt like an eternity. We paid and left defeated. I showed these pictures of the steak to my friend and he told me that he wanted second opinions, so we started calling people and asking for their opinions. They all said it was raw and we should ask for a refund.
We went back inside with our receipt and asked the General Manager Jennifer, who had the biggest forced smile on her face while having the nastiest tone. I asked her politely what she thought of the picture of the steak (if she thought the steak was medium-rare.) she says absolutely and that we shouldve asked for our steaks to be cooked more when seated. the only problem is that WE DID AND WERE SERVED NOT ONE, NOT TWO, BUT THREE POORLY COOKED STEAKS. (if including mine!)
before we can ask for a refund she states in a very nasty tone "you should have ordered medium." i told her that wasnt the problem. my friend always orders a medium rare steak and we know what a medium rare looks like. this is RARE, or more possibly BLUE RARE !!! YUCK !!!!!!!!!!!!!!!!
she then goes to the back and comes back with 15 dollars in cash and says the same thing in a nasty tone and big nasty smile. "next time you should order medium!" i then had to tell her "we would take our business elsewhere, goodbye!"
May my Lord and Savior please forgive them for what they did to that cow.
