4 /5 Maryum Mitchell: I rarely feel the need to call a manager over when I’m dining out but today was one of those days. My server, Juliana, kept rushing through my service and several things were not correct or done with my order to the point I finally had to ask if she was new. Not surprisingly, she was, so I understood a little better the dynamic, but it was a very disappointing experience being it was my first time here.
I was looking over the menu when she brought the drink and immediately asked if I was ready to order. I wasn’t ready yet but was when she came back. I ordered a beef and cheese enchilada with charro beans, jalapeños, cilantro and a water. She came back with my meal and asked if I needed anything else but I didn’t receive the cilantro and jalapeños so she brought those back. Then I noticed it had refried beans instead of charro so she corrected that. Then I started eating the enchiladas and noticed I had a chicken instead of cheese enchilada, so then she corrected that and I asked for the water as well. Visibly showing frustration, she came back with the check and said no rush. She didn’t ask how the food was at all before that time, and I probably wouldn’t have either given the amount of issues that occurred. When I looked over my check, I was charged for two drinks instead of one AND for the cheese enchilada. At that point, I decided to call for the manager.
The manager was very courteous and understanding of the situation. I simply wanted her to know my concerns and a potential way to help the server slow down and repeat the order to avoid this happening again. The manager corrected the check and I still tipped over 20% regardless, but I had to wait almost 10 minutes after that just for her to come pick up my check with the money.
I’m not sure if I’ll visit again since I don’t live in the area, but the food was decent and the manager was nice.
