1 /5 Me Linda ONeill: I chose to go inside Gloria’s Mexican Restaurant instead of using the drive-through, assuming it would be faster. I was only ordering menudo, which is already prepared and simply needed to be placed in a to-go container.
After waiting 20 minutes, I watched two cars in the drive-through place their orders and leave. While still waiting inside, two other customers who came in after me received their food and were already eating.
At that point, I went to the counter to ask for a refund if my order wasn’t ready. The same employee who took my order apologized and went to the pickup window, only to find my order had been sitting there the entire time.
Had I not spoken up, I honestly wonder how much longer I would have been left waiting. This experience showed a complete lack of attention and organization. Unfortunately, because of this, I won’t be returning.
Management needs to hold their front-line staff accountable. These employees are the first and only impression customers get of this restaurant, and experiences like this don’t just affect one person. It makes you wonder how many other customers may have been overlooked or frustrated without ever speaking up.
