1 /5 Christopher Martinez: If I could give negative stars, I would. Customer service here is a joke. It seems they need a whole slew of retraining, thats if they even care.. which clearly they dont. The employees, or shall I say people wearing uniforms taking up space, costing this corporation more money then they clearly bring in. The only thing they care about is when they feel they are ready and want to stop working, they do, even when the restaurant is still supposed to be open.
I came to this location to literally get a breakfast sandwich and bottle of orange juice for my mom. I pulled into the parking lot at 1:32am and they were set to close at 2am. I waited at the ordering speaker for 7 min or so and got no response so I drove up to the window. The lady inside was wiping stuff down, literally saw me, and continued on cleaning. I sat there waiting for her come to the window but she never did. I honked twice, knocked on the window, tried to get her to come to the window but she never did. Me thinking I did wrong, I pulled around back to the speaker. Pulled out my phone and started recording a video thinking surely they werent going to just ignore me.. but they did. I sat at the ordering speaker again with no response so I pulled up to the window again. Not only did she still not come to the window after seeing me again, the cook came out from the back, they chatted and acted like they couldnt see me. I hope the video post so you can watch it for yourself. Finally around 1:55am, they turn out the front lobby lights, at 2 they turn off the kitchen lights. At last she comes to the window with a smirk on her face and tells me they are closed. I was heated, I told her Ive been waiting snd she knows she saw me, she says she didnt know I was there because the bell thing was broken, I told her she didnt even have her headset on. She proceeded to close the window but not before telling me to have a good night.
Had she acknowledged me, told me they already turned off the equipment, whatever the reason they couldnt serve me, I would have understood and went about my business. But to flat out ignore me after she clearly saw me was wrong on so many levels. Had she actually worked and took my order I would have been got my food and been gone within 5 min. It was 1 sandwich.
I highly suggest that if you crave jack in the box, make the 10 min drive to the Dayton location, because the Liberty one will waste your time, leave you frustrated, and continue to do what they can to not have to work until its time to clock out.
