1 /5 Robert Rasmussen: I have literally spent over $1,000 at La Bella Pizza in the past year alone. Far, far more than that since first becoming a customer, way back when we would select a movie from Blockbuster and walk next door for a pizza at the Hillside location. Those were the good days. We were such frequent customers, the manager at the time treated us to "Oregano Pie," made with fresh oregano he had brought back from his home country (I think it was Lebanon), where he had just returned from a visit. It really was a treat, eaten with nothing more than fresh sliced tomato. But I digress...
A few years ago we moved to the N side of Canyon and were delighted to know we had a local La Bella. We normally do pick up, but not long ago we tried delivery, and they forgot part of our order. Ok, annoying but it happens. We called but were on hold forever, so I just drove into town to get the missing item. Super annoying because we paid a delivery fee (and generous tip), and waited way longer for delivery, just to have to pick it up anyway. It is what it is...move on and lesson learned. We went back to ordering pick up.
Friday night we worked late and didn’t want to get out, so we decided to give delivery another shot. Big mistake. The estimate was 40 minutes but it took an hour and a half, the pizza was barely warm, and they shorted us the four extra icing cups we had requested (and paid for). I wasn’t about to have someone make a special trip to deliver $2 worth of icing, so mentally we just wrote it off.
The next day we went into Ace Hardware and drove right past La Bella, so I thought what the heck. Well go ahead and grab the icing they shorted us. The manager flat-out refused. She said we should have called last night. I’m honestly appalled a manager would take that stance. Its $2. I couldnt care less about the money. But the principle? That matters a lot to me. I told them we won’t be back, and I mean it.
