2 /5 James OHoro: I really want to like this place, but it’s hard when you get half of what you pay for. I occasionally go in person to a restaurant like this, order at the counter, and see exactly what I get. In person, the employee weighed the portions on a scale, which I appreciated. At least I knew I was getting the serving sizes I paid for which is important because I track my food intake for the gym gainz.
But here’s the problem: when you order through the app or online, the portions aren’t even close. (Chipotle is notorious for shorting app orders, but apparently Mo’ Bettahs has the same issue.) Before ordering, I checked their website and was actually impressed. They list detailed macros and serving sizes for each plate and side. Again, as someone who tracks my meals for the gym, it saved me time not having to scour the internet for a nutrition chart.
So my girlfriend placed the order online. Here’s what the website says a regular plate with two meats should include:
Teriyaki Chicken: 287g
Pulehu Chicken: 289g
Rice (per scoop): 130g
Macaroni Salad: 130g
Here’s what I actually received:
Teriyaki Chicken: 170g
Pulehu Chicken: 154g
Rice (2 scoops): 242g (short of the listed 260g)
Macaroni Salad: 80g
The only thing even close was the rice, and that was still under. In total, I got nearly half the food I paid for, yet was still charged full price. We called the manager, who said he’d “make it right,” but only if we physically brought the food back to the store. That’s not realistic, and frankly, I wasn’t looking for a refund. I just don’t appreciate being cheated. If they’re consistently serving portions this far off for online orders, that’s unacceptable.
The food itself is good, and I like that it’s a quick, clean option after the gym. But I’ve learned my lesson: if I ever go back (big IF), I’ll only order in person.