1 /5 Marisha Beck: We’ve been going to Pizza Inn for the last 10 years we’ve lived here. Any time we go and there’s not the pizza that we want on the buffet, they will make it. Well, we went to eat for a late lunch today. I can’t eat the bread on the pizza. I sat down and requested for a gluten free (gf) pepperoni and pineapple. As I was waiting on my pizza, I got a small salad and ate the topping off of a single slice of dessert pizza. My pizza came and ate 3 slices, the husband ate one. I had 6 slices left and waitress came and picked it up. Food was great. We went up to pay and noticed our bill was for $44.12 for 2 people. When asked why it was so high, bc mental math told us it should been around $30 for 2 buffets, we learned that I was charged for a buffet with water and an additional $11.99 for the pizza I ordered. I should have questioned it when they put the pizza on the table. We learned bc I ate the topping off of the dessert pizza they couldn’t downgrade me to a salad bar. So, I had 3 slices of gf pizza, small salad, and topping of a dessert pizza for $25. I wouldn’t have eaten salad and dessert pizza if I had known I was also being charged for the separate pizza. We tried to explain that this has never happened before thinking it was just a mistake. We asked to speak to a manager, she listened but definitely didn’t have a customer service posture or response. She basically said that the gf pizza has never been included in the buffet price even though it has every other time we have gone and bc I ate a slice of dessert pizza I was also charged for the full buffet. I simply explained we will never be back and she simply said “OK.” If the policy has changed, that’s fine but the waitress should have communicated that I would be charged in addition to the buffet. You will not be in business for much longer if you keep this up.
