1 /5 M.o.a.properties: On Saturday, 3 December 2022, I placed an order at the Macaroni Grille in Round Rock, Texas. I ordered: Truffle Macaroni, Truffle Fries , Pasta Milano, Pick 2 Apps which were bruschetta and fried mozzarella, Kids meal Alfredo and Ravioli, 3 Loaves of rustic bread, which was to be picked up at 8:30 p.m. I arrived at 8:28 p.m. and called to let them know that I had arrived, and that I was in slot 3. I was told that, "they were bagging my order right now," and that it should be out in less than a minute. At 8:47 p.m., I went inside and asked about my order. I was directed to the bar where they told me that my order would be out, "in just a few minutes," and that thy were frying up the fries. I went back outside, and waited patiently for my food. At 8:55 p.m., I called and asked to speak to a manager, I was placed on hold and then a manager came on and told me that, " a lot of orders came in," and that my order would be out in a minute. (No apology, no asking for understanding, just basically telling me that I was going to get my food whenever they decided to give it to me.) The manager finally came out at 8:59 asked if I was my name, put the food in my window and left, almost causing me to drop the food. All of this was frustrating and unacceptable, but the condition of the food was what really caused issue. I was missing the Fried Mozzarella from my order, The kids pasta had no sauce on it, the macaroni had the incorrect noodles and was dry and unappetizing, the bruschetta was warm and mushy instead of cold and refreshing ( A clear indicator of how long the order had been sitting at room temperature), the drinks were wrong, all of the food was stone cold unappetizing and inedible, but none of that was the worst part. I received spoiled Olive oil and Moldy cheese! A kitchen that is that careless can not be trusted, and frankly is probably in violation of many health codes. Ironically after all of this, the receipt was suspiciously absent from my bag. Luckily it was an online order, so I had the confirmation number via email. Not only was the food of poor and unacceptable quality, it was unsafe and unsanitary to eat. We had to go and spend another $73 on food after this. This was a horrific experience all of the way around. I paid $69 for food that I couldnt even eat. I tried to call back and request a refund but I was put on hold and they never answered again. I called again on Sunday, 4 December 2022, and I got the same response. The service was bad enough, the food was horrible, but the mold really was just far too much. I was on Vacation and unfamiliar with the area, so I tried to pick something familiar to eat and I ended up regretting it. If you want delicious food, amazing service, and a good experience, then do not go here.
