1 /5 Sanam: It’s disappointing to have to write a review like this, especially about a restaurant we’ve been loyal to for years.
Today, my friends and I stopped by this Applebee’s after a workout. We were seated and having a serious conversation, slightly animated at moments, but not loud, disruptive, or inappropriate. Our server was kind and attentive, and no other staff or guests indicated there was an issue.
However, the manager, Pamela, as we noticed, repeatedly hovered around our table, even sitting directly behind us for a moment. Without any prior warning or respectful inquiry, she abruptly stood up and, in a harsh and condescending tone, said, “Ladies, stop. You need to tone it down!” We were genuinely taken aback and confused, as we were simply having a conversation in a public restaurant and were not bothering anyone.
If there truly had been a concern, a professional approach would have been to check in respectfully with something like, “Hey ladies, I just wanted to check in and ask if you could lower your voices a bit if it’s bothering nearby guests.” Instead, the interaction felt unnecessary, aggressive, and humiliating, especially as it was done in front of other customers.
What made the situation worse was the feeling that we were being singled out. I have been to this exact location many times where other people were loud, intoxicated, or disruptive and were never addressed in this manner. The way this was handled made us feel uncomfortable and unfairly targeted, to the point that we decided it was best to leave.
As we exited quietly, Pamela stood nearby and said, “Thank you for leaving,” again in a dismissive and condescending tone. That moment solidified the experience as not just poor customer service, but deeply unprofessional leadership.
Applebee’s has always been a place where we’ve felt comfortable and welcomed, until today. This interaction left us feeling embarrassed, disrespected, and nearly racially profiled, which is not something anyone should experience while simply trying to enjoy a meal and having a conversation.
I truly hope this feedback is taken seriously and that management receives proper training on respectful communication, de-escalation, and unbiased customer service. No guest should ever be made to feel this way.