1 /5 Jessica Jo: Update: Me ordering no tofu and no basil doesn’t change that you stuffed rolls full of lettuce, an ingredient that doesn’t belong in them, even according to your own menu, and i quote from the menu :
Fresh Roll:
These rolls are not fried and are ideal forthe health-conscious. These fresh salad rolls are stuffed with glass cabbage, carrots, tofu, and fresh basil. Served with peanut sauce
Please tell me where that says lettuce let alone 99% lettuce to 1% noodle (which is the base of these rolls)…. It doesn’t. It’s cheap and a filler. Just like doing 1/4-1/2 serving of chicken max on a $20 meal. Again everyone can see what that chicken looks like, no one is eating that who wanted teriyaki chicken. It’s bubbling and foaming and green.
That lettuce isn’t brown or red from heat and anyone who’s ever eaten lettuce knows that. That’s a lie and an excuse. The lettuce turned and was not any good.
I called 3 times, the man on the phone was incredibly rude and couldn’t have cared less that our food was inedible. Him and the owner were both so busy talking over me and interrupting me over and over to ask what i wanted to order that it took 3 calls and 10 min of my time to even get the feedback.
Of course by that point i was beyond annoyed. I live 35 min away, and paid cash ($70+tip), and didn’t have dinner for my family i wasn’t driving 70’ min there and back again. You offered to comp my next meal, as anyone can see from the photos there would never be a next meal
Your response is extremely insincere and everyone can see that who reads this.
I am so disappointed. This has been our families go to for years, truly all the Thai places in town are fantastic. Until tonight when we learned after we got home with our $70 dinner it has changed owners. I ordered teriyaki chicken for $20. This came with 1/4 the amount of chicken it used to. Red and brown turned lettuce all over it, the chicken that is there is green and frothy, no teriyaki chicken should be green or frothy, between that and the turned ( salad) which is actually just lettuce as there is no dressing etc.
Then the fresh rolls. They are 99% LETTUCE. GROSS. lettuce doesn’t even go in Thai fresh rolls, this is a filler, cheap stuff thrown in. Almost 0 noodles or anything; all lettuce.
It’s clearly they are going for cheap cheap cheap in quality and ingredients but increased the prices.
I’ll attach photos or the rolls and the chicken. The mango was also slimy and the noodles so overcooked you couldn’t even get them out of the box.
100% of the food went in the trash.
I won’t even get into when i tried (3 times) to call and talk to them about the order and they just kept asking me what i wanted to order.
This is so heartbreaking so see a wonderful local restaurant that the family worked so hard for deteriorate so drastically.
