1 /5 Manuel Cortez: I don’t go to Applebee’s expecting a five-star experience, but I do expect the bare minimum: decent service, edible food, and some basic professionalism. This location couldn’t even manage that.
Our visit started off okay, but things quickly went downhill. We waited an hour and a half for our food after some of our appetizers were sporadically brought out. We stayed patient, but after that long wait, we asked to speak with the manager. Magically, the food appeared a few minutes later—but it was obvious it had been sitting under a heat lamp the entire time. The steaks were dry and undercooked, the cheese was stiff, the pasta was dried out, and the mashed potatoes were crusty. It was clear the server had forgotten about our food and left it sitting there for far too long.
The manager was incredibly rude. She offered a $20 discount on a $250+ bill—which is fine—but when I mentioned we never received three of our appetizers, she said, “Well, I already gave you a discount for the bad service,” and expected us to pay for food we never received. She continuously interrupted me, refused to listen, and eventually just walked away mid-conversation.
Our server returned shortly after and literally said, “I don’t care what happened, I’m not getting involved.” Wow.
Aside from the host, the entire staff looked like they couldn’t care less and wanted to be anywhere else. It’s no surprise this location already has a bad reputation—I now understand why.
Save yourself the time, money, and frustration. Go anywhere but here.
