1 /5 Damanpreet Dhillon: I’ve been going to Carlitos for years — the drinks are always great, but the food has always been hit or miss. Unfortunately, this time was just terrible. My seafood enchiladas were so dry it felt like I had cotton mouth with every bite, also there was no flavor and the shrimp and scallops were completely overcooked and rubbery.
We ordered chicken tenders for my daughter, but they weren’t even real tenders …they just cut up a chicken burger patty into strips. Despite the inaccurate description, my daughter actually enjoyed them, so at least there’s that. My son’s burger was overcooked and dry, and my husband’s lupa burrito was a complete disappointment. The carne asada and carnitas were so tough and chewy, it honestly felt like we were chewing bubblegum.
What made it worse was the service. There were plenty of servers, yet ours seemed totally distracted and forgot several things we asked for….and the restaurant wasn’t even busy. Thankfully, another server stepped in and was amazing he super attentive and helpful.
After this experience, I’m seriously questioning whether we’ll be coming back. Such a huge letdown as far as food quality…especially after being loyal customers for so many years.
