4 /5 Braedyn Beal: First time visit to one of Hollywood’s acclaimed restaurants. Upon arrival, the establishment was clean, inviting, and intrigues you to walk around a bit and admire all the notable one of a kind pieces displayed on the walls. Server was attentive, food was tasty, and wait times were very minimal.
However, we did encounter some miscommunication and misrepresentation of the discounted items displayed on the stage area. Upon originally asking the employee stationed there, she stated that everything was discounted but didn’t give a definitive answer on how much percentage off each item, gave a broad range, and overall portrayed to be ambiguous.
Furthermore, she appeared unaware when I brought to her attention that certain items had additional markdown tags applied, while others did not. Therefore, it became a game of taking item one by one and going “How much is this one? How about this? Oh, and this one?” Several other customers also expressed confusion regarding the unclear presentation of sale items.
Finally, the manager came over and provided some definitive information, stating everything was 50% - which vastly differed from the original information received by the other employee. Overall, I believe there are meaningful opportunities for improvement in this area to support a more seamless and customer-centric experience moving forward.