1 /5 Rich Iceland: Disappointing Service Overshadowed Excellent Food
My wife and I visited Luigi’s Italian Restaurant in Eustis, FL on January 9, 2026, expecting a great experience based on the many positive reviews. Unfortunately, while the food itself was excellent, the service and management response left a very poor impression.
I ordered the veal marsala, and while it was well prepared, the portion was extremely small — the veal medallion was roughly the size of a small playing card. When I politely mentioned this to our server, her demeanor changed immediately. She acknowledged the comment but essentially disengaged from our table afterward.
I asked to speak with a manager, who explained that portions are determined by weight. After some discussion, he asked what resolution I was looking for, and I suggested that an additional piece of veal would be appropriate. He abruptly said that was not possible. A few minutes later, he returned and offered a 10% discount on the meals, which amounted to about $5 total. Frankly, I would have preferred a reasonable portion over a small discount.
To add to the experience, I paid with an American Express card, and the server was unfamiliar with the data entry process and entered the CCV incorrectly. When she returned to the table, she loudly announced that my card had been declined. It was not declined — I showed her how to enter the correct CCV, and the charge went through without issue.
The food was genuinely very good, but between the abrupt change in service, the lack of a reasonable solution from management, and the embarrassing handling of the payment, we will not be returning. Quality food alone does not make up for poor customer service
