3 /5 Gabriella Chapman: I just left dining at Mason’s. This was my first time and I had no point of reference, except for the fact that I had been in the mood for lobster since passing through New Orleans a few days prior. I was on a walk through the area with my dog when I passed by. I doubled back and decided to give it a try. The outdoor patio was empty; they had opened an hour prior. When I walked in, there was no one visible inside - employee or guest. I proceeded hesitantly with my dog close at my side. When an employee finally appeared from the back, he was carrying cups (likely finishing opening duties). I smiled and said hello, he quipped back, “Is that a service dog?” To which I replied, “No, but I am planning on eating on the patio, I just needed to come in and order.” He responded briskly telling me to hurry up and come order. I asked for a lobster roll, he clarified that I wanted the classic, and then he replied with the cost. I responded with, “Can I order a drink?” He quickly punched in a fountain drink, and then looked up stressed and said, “There’s my boss,” who entered, and nodded with a smile in my direction. The employee was so tense I felt obliged to justify that I was just ordering and intended to sit outside. That initial service was so poor that when my total came to $30, I regretted my decision to dine there, rather than the burger spot next door. I knew the cost when I walked in, but the service I received was so bad, it overshadowed the taste and experience of the food.
The roll itself was flavorful, served cold (I wasn’t expecting that) on a warm, buttery, tossed bun; I assume that’s common.
There are half a dozen better ways this could have gone: for starters, I would suggest posting a “Service Dogs Only” sign (because I looked first and saw none - I’m a conscientious dog owner. Or perhaps one that says “Dogs allowed on patio only.” Secondly, try greeting your guests before barking at them. Kindness and courteous service goes a long way.
This was the Amelia Island Location
