Stoners Pizza Joint - Springfield
Michelle Traynham We usually love getting food from here but tonight was terrible. Placed and online order for pickup. Walked in 20 minutes later to a lobby with 12 people waiting & no one at the register. Waited 45 minutes & was never acknowledged by anyone. When someone finally came up front to hand out some orders they only read our names & gave food. Never addressed the room to at least explain the wait. Others came in & left while people that Placed orders online Waited behind me, also being ignored. This post is simply to complain about the poor customer service. I understand they were busy & probably understaffed; but it is very easy to simply announce to the room that they are running behind. And maybe check the ready cabinet & se if anyone is there for food that was waiting instead of only calling out new orders. My food sat for over an hr before they finally spoke to me & gave me my waiting food.




